Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can cancel your plan but we can’t offer you a full refund.
Part of each payment you make for your policy will be held in reserve to pay for expected claims. If you cancel your policy after 30 days have passed but before 180 days have passed since your purchase, we can refund the portion of your payments that have been held in reserve. No refunds will be given if more than 180 days have passed since purchase.
To begin the refund process, visit our Contact page and send a message with your name, the month you purchased your plan, and the name of your covered child.
Once your refund request is received we will send you an email to ask for any additional identifying information we need to cancel your policy. We will then notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within a few days. Refunds and cancellations take some time to process, so you may be charged for your subscription after requesting a refund but before it is reviewed. If this happens, your refund will include the full amount of the unintended payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again either through our website or through email to the associate who has been working on your refund.